Shipping

L & J Pools ships most products via UPS ground. We do however use other carriers depending on the weight of the item. Most shipments are received within 1 - 5 business days if ordered before 1:00pm Eastern time. We cannot ship to a PO Box. Please make sure you ship to a physical address so we can get your order shipped out right away.

Return Policy

L & J Pools will accept return on any item (except electronic, special order, or custom items) in new, unused/unopened condition within 30 days of purchase for a refund less any shipping, handling charges up to $20.00 and a 15% restocking fee. All returns require a Return Goods Authorization number (RGA#). If you have a return, please contact Customer Service for the RGA# and return instructions. Any returns shipped without RGA numbers will not be accepted.

Customers are responsible for the cost of shipping back unwanted items. All returned items must be in their complete, intact, original packaging. Upon receipt, the item will be inspected to ensure it is in new, resalable condition. This includes the condition of the original packaging as we cannot resell any items with damaged packaging. Upon approval, a refund will be issued via the payment method originally used to place the order. Please note that the refund amount will be for the original purchase price minus shipping and handling and a 15% restocking fee. Custom and special orders may not be returned.

Any freight damaged product must be reported to L & J Pools within 7 days of receiving your shipment. If freight damage is reported after 7 days of receiving your shipment, L & J Pools will be unable to issue a credit or exchange of merchandise. Please inspect your packages upon receipt. If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Please note that L & J Pools will replace the damaged item once the freight claim has been awarded by the freight carrier. In some cases this may take as long as 30 - 60 days.

If your product is not functioning properly, please call the manufacturer of your product as soon as possible (but not later than 30 days from purchase). In most instances, the manufacturer can assist you in diagnosing and resolving your product problems. However, if a product is determined by the manufacturer to be defective, we will replace the product with an even exchange of the same item, subject to in-stock availability. Replacement items will ship once the defective item is received and inspected by our Returns Department. Buyer is responsible for all return shipping costs. All returned items are subject to a 15% restocking fee. Custom and special orders may not be returned.

Warranty Information

All products sold by L & J Pools carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. You can contact the manufacturer for assistance.

L & J Pools does not express or imply any warranty. All warranties are the responsibility of the manufacturer. L & J Pools expressly disclaims liability for any injury, loss, or damage of any kind arising from the use or inability to use any item we sell.

Sales Taxes

L & J Pools shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Connecticut. Each customer shall be responsible for all sales taxes, or other taxes, on orders shipped to any other state.